Dear Distressed Disney Mom,
I am so sorry to hear of your difficulties with the Disney PhotoPass website! All of those magical vacation memories just waiting to be claimed, yet you can quite make it happen. All of that frustration, don't hold it back anymore! Let it go because I am here to help you!
Downloading Disney PhotoPass photos via your Memory Maker purchase is a task best done on laptop or desktop computer, as you likely have LOTS of photographic memories to be saved! Once you
sign in to your My Disney Experience account, the system will load all of your Disney PhotoPass pictures. Now, simply hover your computer's pointer arrow over one of the photos. Do you see the gray circle that pops up in the upper right-hand corner of the picture? Click it and it should turn green with a check mark. Doing this will then allow the
Download button and another checkbox labeled
Download All Visible Media to appear in the upper right-hand corner of the website. If you would like to just download certain pictures, check those and click
Download. If you would like to download every single picture, click that other new checkbox. In my experience with downloading large groups of Disney PhotoPass pictures, the system will automagically download them into compressed files that can then be "unzipped" on your computer and saved.
I hope this information helps you claim all your memories! If you are still distressed by lingering issues, please
give a Disney PhotoPass Cast Member a call and they should be able to help you sort the issue. Thanks for stopping by and let us know if we can help you in any other way!
Magically Yours,
Brandy, the Fixer Upper (hopefully!)