Hi Sarah,
Thank you for visiting us with your question!
Our Disney PhotoPass memories keep me going when I’m not in my favorite place! I honestly do not know what I'd do without them!
It’ll be my pleasure to help you
download your photos so get on your computer and follow my directions. Ready? Here we go…
The first thing you will need to do is sign into your Disney PhotoPass account on the website. Once you are logged in, you will see your photos and video display. Next, hover over one of them until a gray circle with a checkmark appears in the upper right corner of the photo. When you click on it, you will see it'll turn green and a blue rectangular download button will show in the upper right corner of your screen. Right below it, you will see a small square box with the words "Select all visible media". When you check this box, you will see that all the circles on the other pictures will also turn green, indicating that all of your photos have been selected. Hang in there, we're almost done!
After that, simply press on the "Download" button and you’ll see that all of your media will begin to download. Yay! You're done! Expect to see a series of compressed files show in your My Downloads section in your computer.
Remember that your photos and video will be available 45 days after the date they were captured at the
Walt Disney World Resort, so set a reminder on your calendar to download them before they expire. If you need more detailed information, do not hesitate to contact the
Disney PhotoPass team by dialing 407-560-4300.
If you need more help please come and visit us again, it’ll be our pleasure to help you. Have fun reliving all of your memories!
See you real soon,
~Desiree