Couples at Citricos
  • On Jun 18, 2022
    Alice from PR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I dont see my memory maker and I pay for it 

    ¡Hola Alice!

    Bienvenida a planDisney! Congratulations on planning your Walt Disney World vacation! Taking advantage of the PhotoPass photographers allows us to capture some of our favorite moments! From a must-have photo in front of Cinderella Castle to a live-action shot of us on Test Track, we adore the options that PhotoPass gives us!

    Alice, it is a great idea to purchase Memory Maker ahead of time! This way you can keep the photos that are captured of you and your family during your stay. In your My Disney Experience account, you can click on 'My Plans.' This will open up a page that lists all of your upcoming reservations, be it a resort, dining, or Disney Park Pass. You can scroll down to where it says 'My Plans, Reservations, and Tickets.' On the left-hand side, there are two tabs, one for 'Daily Itinerary' and the other for 'Tickets and Memory Maker.' Click on 'Tickets and Memory Maker,' and at the bottom of this page, your Memory Maker purchase should be listed here. If you do not see it listed, you can try and link it yourself. Click on 'Add More Plans,' and select 'Memory Maker.' You can then input the confirmation code that you should have received in your email when you purchased. It will then allow you to link it to your plans. If you continue to have difficulty, you can call PhotoPass Guest Services to see if they can assist you in linking it to your My Disney Experience Account. 

    Alice, visítanos en planDisney en español for more advice on creating magical memories and planning an incredible Walt Disney World vacation!

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Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families! Learn More About Malanie

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