Two Men; Couple at DCA; Mickey Rice Krispies; laughter
  • On Sep 6, 2023
    Gerardo from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Disneyland annual card is not on my account, I have not seen a charge on my card, why was it removed?

    Hi there, Gerardo,

    Welcome to planDisney! We're so glad you stopped by with a question. 

    My initial thought when reading your question was that you have an expired Magic Key. I'm not able to chat with you directly to ask any follow-up questions, but if you were previously able to see a Magic Key in your Disneyland Mobile App and your monthly payments as a California resident have suddenly stopped, you may have forgotten to renew your Magic Key within the designated 30 days prior to expiration. Unfortunately, once a Magic Key has expired there is no option to reinstate that particular pass again, and new sales of Magic Keys are paused at this time

    It's possible I may have misunderstood your question, or even that there is some other issue at play, so I'd recommend reaching out to a Disneyland Cast Member by phone if you believe your pass should still be active. A dedicated line for Magic Key Holders can be accessed by calling (714) 781-7277. They should be able to confirm details or update your payment method if your Magic Key was somehow removed in error.

    If you discover that your pass has indeed expired, you'll want to keep a close eye on the Disney Parks Blog and the Official Disneyland Magic Key Instagram account for the most up-to-date announcements when pass sales resume. 

    I know this is likely not the answer you hoped to hear today, but I do hope that you can get to the bottom of the issue. If we can assist with anything else in the meantime, please stop by again and let us know.

    Magic and memories,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.