• On Nov 18, 2020
    Karen from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have Disney Tickets that were purchased earlier in the year and we could not use them because of Covid-19. I was told I should apply these tickets to my Disney Experience. How do I accomplish that? Thank you very much for your help,

    Hi there, Karen!

    Welcome to planDisney. We’re so glad you stopped by with a question for us.

    This yEAR has been full of modifying plans, hasn’t it? The thing I love about a Walt Disney World Resort vacation is that although plans change, it’s never truly a goodbye, it’s always a “See you real soon, pal!” Although things may look a bit different right now, I assure you the magic is still very much here and waiting whenever you are ready to return! 

    Karen, if your Theme Park tickets are expired, they won't link or display on your My Disney Experience account. You will have to contact a Cast Member in the Ticket Services department to use the value of the ticket for a current ticket. After doing so, it can be linked to your My Disney Experience account. However, if the tickets are still valid, you can go to your My Disney Experience account and on the “My Plans” page you will find options such as Friends and Family, Resort Reservations, and Park Tickets. Hover over Park Tickets and you will see “link tickets.” You can either link the ticket number, which is usually 12 digits, or link the confirmation number that was emailed to you. It starts with 4 letters and ends with 8 numbers.

    I recently came back from a trip to The Most Magical Place on Earth and was so impressed with the phased reopening and how Disney is prioritizing Guest and Cast Member safety. When you are ready to return to the magic and have any questions about planning your trip, we’re here to help you make the most of your enchanting vacation! 

    Karen, we hope to see you real soon, pal!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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