• On Apr 1, 2019
    Julie from surrey Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. My Disney Exp. App will not connect to my phone. It says its loading but will not go through. I transferred it to my new iphone 7 and since then it will not work even though it has said, Welcome Back and tries to connect. It just says its loading

    Hi, Julie! Welcome back to the Disney Parks Moms Panel.

    The My Disney Experience mobile app is definitely a must-have for me and my family for each of our Walt Disney World Resort vacations, and I know how frustrating it can be when you run into a glitch. Let me see if I can offer a few suggestions for you.

    One option is to completely uninstall and reinstall the app. On an iPhone, you'll use a light "force touch" to make the app "wobbly" and then click the "x" in the upper left corner of the app's icon and confirm that you want to delete the app. You'll then want to go to the App Store and reinstall it. Once you log back in with your My Disney Experience credentials, though, all of your data should still be there.

    Another option is to check your app settings to make sure the app isn't set to work only with a cellular connection or only with an active Wi-Fi connection.

    To see if this is the issue:
    1. Go to the "Settings" app on your phone.
    2. Tap "Cellular."
    3. Scroll down the list until you see the My Disney Experience app (which may show up as "Disney World" on your apps list).
    4. Make sure the toggle switch for that app is green--if it isn't, just tap the switch to turn it on. This will allow the app to work through your cellular network. Keep this in mind, though, if you're using an international phone on your visit to Orlando.

    If neither of these solutions works for you, feel free to reach out to the My Disney Experience support team. There's a UK phone number, as well as the option to email or engage in an online chat via the Walt Disney World Resort website.

    In the meantime, please let us know if there's anything else we can do to help!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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