Hi, Julie! Welcome back to the Disney Parks Moms Panel.
The
My Disney Experience mobile app is definitely a must-have for me and my family for each of our Walt Disney World Resort vacations, and I know how frustrating it can be when you run into a glitch. Let me see if I can offer a few suggestions for you.
One option is to completely uninstall and reinstall the app. On an iPhone, you'll use a light "force touch" to make the app "wobbly" and then click the "x" in the upper left corner of the app's icon and confirm that you want to delete the app. You'll then want to go to the App Store and reinstall it. Once you log back in with your My Disney Experience credentials, though, all of your data should still be there.
Another option is to check your app settings to make sure the app isn't set to work only with a cellular connection or only with an active Wi-Fi connection.
To see if this is the issue:
1. Go to the "Settings" app on your phone.
2. Tap "Cellular."
3. Scroll down the list until you see the My Disney Experience app (which may show up as "Disney World" on your apps list).
4. Make sure the toggle switch for that app is green--if it isn't, just tap the switch to turn it on. This will allow the app to work through your cellular network. Keep this in mind, though, if you're using an international phone on your visit to Orlando.
If neither of these solutions works for you, feel free to reach out to the
My Disney Experience support team. There's a UK phone number, as well as the option to email or engage in an online chat via the
Walt Disney World Resort website.
In the meantime, please let us know if there's anything else we can do to help!
Amy