Mickey and Minnie Statues in Front of Cinderella's Castle During Fireworks
  • On Jun 4, 2024
    Jennifer from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello - I have a Disney eTicket. The eTicket states that the user of the eTicket must obtain a reservation for theme park entry. When I go on to book the tickets I do not see a spot to pay using the eTicket. How do I redeem the eTicket?

    Oh boy! You're visiting Walt Disney World Resort in just a few days, so thanks for stopping by planDisney, Jennifer. Let's brainstorm what might be going on with your theme park tickets so you can enjoy the magic!

    My best advice is to call the Existing Tickets line before you arrive. The Cast Members can see your account and guide you on activating your admission. Please have your My Disney Experience account information and any confirmation emails you have about your ticket. I don't know how you obtained your tickets, but I have some ideas to try before you call.

    First, your ticket must be linked to your My Disney Experience account. You can check if it's connected by opening the mobile app and tapping the "My Tickets & Passes" tile on the Welcome screen. You should see any linked tickets at the top of the next screen. If the ticket isn't there, tap the blue plus sign in the top right corner and select "Link Tickets & Passes." Choose "Type ID" at the top of the next screen to enter the ID number associated with your ticket. 

    It sounds like your ticket requires a theme park reservation. Once you have a linked ticket, head back to the Welcome screen and select "Park Reservations" under the Plan My Next Visit section. Making reservations is complimentary, so you shouldn't have to make a payment at this point. 

    Jennifer, I want your visit to be stress-free, so please don't hesitate to call Guest Services for help. The Cast Members will be happy to help you; like Merlin, they're technical wizards! Please stop by planDisney whenever you need tips and advice for planning your next magical vacation.

    Magic awaits,
    Elaine
thumbnail image for Elaine

Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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