• On Jul 18, 2021
    Valerie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My disney app shows I have tickets linked but it won't let me make a reservation for a park?

    I’m delighted to welcome you to planDisney, Valerie! 

    Thanks for stopping by with your question. 

    Isn’t it so very exciting to begin planning a trip to The Most Magical Place on Earth? Think of the magical attractions you’re going to experience and all the Mickey-shaped snacks you’ll try! I know you’ll have such a fun adventure!

    Valerie, sometimes the system gets confused if you have more than one trip planned with extra tickets linked to your My Disney Experience account. However, I’m happy to help you set things right; after all, as you know, you need Disney Park Pass reservations to enter the theme parks. I recommend you speak to a friendly Cast Member through your My Disney Experience Mobile account. By going through the app, the Cast Member will be able to look into your account and see your linked tickets. They can even help you make your reservations, which are, of course, subject to availability. 

    Here’s how to speak to a Cast Member through your My Disney Experience Mobile app: 

    -Open up your My Disney Experience Mobile app
    -Click on the three horizontal lines located on the bottom right of the screen
    -Scroll down a bit until you see the “Chat With Us” icon and select it

    Once you’re connected to a Cast Member, explain your situation to them, and they’ll be happy to assist you!

    Have an enchanting visit, Valerie!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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