Family on deck
  • On Dec 27, 2022
    Elizabeth from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We just disembarked from the Fantasy on Dec. 24th. We had the unlimited photo package. We had two staterooms linked. We are missing many many pictures. Is there someone we can contact to get our missing photos? We stood in many lines getting these.

    Hi Elizabeth,

    I'm sure you had the most magical sailing aboard the Disney Fantasy, and I'm so happy to hear you took advantage of the unlimited photo package while onboard. I love looking back on my vacation photos year after year!

    I'm sorry that not all of your photos seem to have disembarked the ship along with you, but there are a few steps you can take to locate those missing memories. 

    First, head over to the Disney Cruise Line website and log in. Navigate to the "Already Booked" tab and then click the "My Cruise Photos" link at the very bottom of the "My Account" section. Once there, enter your Castaway Cay Member ID number to link your photos. You'll be able to find this 8-digit ID in the "Membership & Passes" section of your profile.

    If you are still unable to locate the missing photos you can submit an email with your Reservation Number, Ship Name, Sail Date, and Stateroom Number. There, you'll also have the ability to upload two photos so Cast Members have a visual of the members of your sailing party and their attire for the dates of the missing photos.  Be sure to include details such as capture date, time of day, and/or Disney Characters that might be accompanying you in the missing photos. 

    If you're still having trouble or would like to speak with a Cast Member feel free to contact Disney Cruise Line by phone as well. 

    I hope this helps you track down those priceless vacation memories.

    Wishing you fair winds and following seas, 
    Amy C.
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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