• On Aug 2, 2021
    Rebecca from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My digital code is 13 numbers is my ticket invalid I’m with the US Marine Corp

    Greetings Space Ranger and welcome to planDisney.

    We are so happy to see you here visiting us today, Rebecca. I would like to begin with a “THANK YOU” from my military family to yours. The military offer is truly incredible. My family loves using it every year at both, Walt Disney World Resort and Disneyland Resort

    It sounds like you are trying to link the exchange certificate, or plastic ticket card to your My Disney Experience account. I’ll be more than happy to help walk you through this process. You will want to go ahead and use the series of numbers, listed on the back of the card, to link your tickets. You can do this using the My Disney Experience mobile app or on the desktop version. I find that if I am having difficulties with one, I usually switch over to the other and have no problem linking them. I also recommend trying to link them by typing in the series of numbers, or by taking a photo of the barcode. Another troubleshooting trick I recommend is logging out and back in, to your My Disney Experience account. If you are still having difficulties linking your tickets, I recommend giving the Website Support line a call. A Cast Member there will be able to help get your tickets linked. 

    Once your tickets are linked, you will want to go ahead and schedule your Theme Park Reservations. Be sure to bring your exchange certificates and military ID with you to Guest Relations, on the day of your first visit. That’s where you will verify your eligibility and receive your admission cards

    I can’t wait for you to enjoy all the Walt Disney World Resort has to offer. Have a Magical visit!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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