Mom and daughter in front of Cinderella Castle
  • On Sep 25, 2021
    Heather from NJ Asked

    I didn't get my magic kingdom photos from my photo memory. Just noticed been 3 weeks. Can I get them.

    Welcome to planDisney, Heather!

    I am so happy that you stopped by with this great question. 

    Of course you want to make sure that you have every single magical moment captured with your Memory Maker purchase. 

    If you notice that photographs are missing from your My Disney Experience Account, you will want to reach out to Disney PhotoPass at (407) 560-4300 or by filling out the online form. Make sure that you provide them with the park you were in, the location of the photos, the approximate day and time, and any other details that you remember. 

    Sending all the pixie dust your way that you are able to recover your photographs. 

    Good luck!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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