Special Needs Family with Mirabel; girl in costume; Encanto
  • On Aug 24, 2023
    Colette from New South Wales Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I have to delay my visit for a few weeks due to health reasons. I will need to cancel my reservation (there’s 3 of us), but I don’t know a new date until I get all clear from Drs. Can I cancel now and rebook in a few weeks when I get the all clear?

    Hello, Colette!

    I’m so sorry to hear that you had to delay your trip. I’m so glad you brought your question to us at planDisney because you’re definitely in the right place to find some answers! I’ve been in situations like these many times, so I know that when your long-awaited visit to The Happiest Place On Earth finally happens, it's going to be even more special.

    Now, let’s make sure to get your spoonful of sugar to help the medicine go down in the most delightful way! Up until midnight Pacific time before the day of your visit, you can cancel your reservations without penalty. Have you downloaded the Disneyland Mobile App yet, Colette? It's practically perfect in every way, and you can use it to scan your tickets at the entrance gates when you arrive. Plus, it's an excellent tool for getting to know the resort from the comfort of your home –you can become familiar with the maps, showtimes, and dining options in advance!

    So, here's how to cancel your reservations using the app: Tap the "+" button at the bottom center of your screen, then select "Make A Park Reservation". Next, hit the "Make or Modify Theme Park Reservations" button in the middle of the screen. This will take you to the official Disneyland website, where you'll need to log in to your account. Once you're there, scroll down to find your active reservations. Click "Cancel Reservation" for the days you need to change. They'll ask you a couple of times to confirm, and then you'll see a confirmation screen. You'll even get an email confirming the change.

    Just remember, if your tickets are still valid, you can always reschedule your reservations! 

    Colette, I hope this helps you get everything sorted so you can experience all the magic at The Happiest Place On Earth! If you have more questions or need more help, feel free to send me another message for a quicker response. I’d love to share my favorite tips and suggestions for your trip to the Disneyland Resort. 

    See ya real soon!
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Meet the Panelist: Danielle, California

I'm Danielle, happy wife and mom of two of tiny tots. Raised just around the riverbend from the Disneyland Resort, I love finding ways to experience all the magic that The Happiest Place On Earth has to offer! From finding the yummiest snacks, to taking practically perfect photos and adding magic to a romantic night out, let me share A Whole New World of tips to keep your Mouseketeers happy and cozy in the parks and hotels. If you're feeling overwhelmed planning your dream trip, you've got a friend in me! Learn More About Danielle

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