• On Jun 13, 2020
    Catherine from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If we decide to cancel our Oct trip, would we get refunded our Not So Scary Halloween part tickets and the Memory Maker?

    Hi Catherine!  It is nice to have you back at the Moms Panel with another question.

    As Walt Disney World Resort gears up for reopening, we've been seeing announcements about what Returning to a World of Magic may look like for the foreseeable future.  Just recently an update on Disney Resort Hotels was posted on the Disney Parks Blog.  We have seen updated cancellation policies for resort stays and vacation packages, and date-based theme park tickets have been extended for use any dates through September 26, 2021.

    As you can imagine, there are many aspects of the Walt Disney World Parks and Resorts experience that need to be addressed for our ever-changing current world situation.  At this time, we have not yet received any information about refunds for Mickey's Not-So-Scary Halloween Party tickets or for Memory Maker purchases.  As information is frequently evolving and being updated, keep your eye on the Disney Parks Blog and the operational updates page.  In the meantime, you may wish to contact the Existing Tickets helpline at (407) 566-4985 to see what your options may be.

    One thing to know about your Memory Maker purchase is that it is not tied to a specific trip, and an unactivated Memory Maker can remain linked to your My Disney Experience account indefinitely. (I actually have one that has been sitting in my account for years!)  If you think you may reschedule your vacation sometime down the road, you would be able to utilize your Memory Maker photo download package then.

    Please feel free to check back with us again as more information about reopening procedures and policies becomes available.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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