• On Apr 19, 2017
    Barbara from MO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Dear Moms, We leave in 12 days for our cruise. No documents or luggage tags have arrived. Have called everyone we can think of to no avail. What do we do if the documents do not arrive. Please help. Thank you

    Ahoy, Barbara!

    Thank you for reaching back out to the Disney Parks Moms Panel about your upcoming cruise. I'm going to keep my fingers crossed that your magical mail will arrive before you leave for your sailing on the Disney Dream. I know this must be stressful, but this will not prevent you from your cruise vacation. The two most important things that come from Disney Cruise Line are the luggage tags and transfer vouchers. Have you purchased Disney Cruise Line ground transportation? Your name will be on the list at the airport when you go to check-in for your ride to the port at Disney's Welcome Center (Side B, Level 1). There should also be blank luggage tags at the airport, so you may need to claim your own bags and ask the cast member at check-in for some tags. Your bags can go on the bottom of the motor coach, and they will be delivered to your stateroom. 

    If you are not using Disney Cruise Line ground transportation, there are also extra luggage tags at the port. You'll just need to ask a porter once you arrive curbside to drop your luggage. Be sure to have your stateroom number handy so your luggage will end up outside the correct cabin! The other thing you'll want to do is go ahead and complete your Online Check-In prior to three days before departure. 

    Barbara, I hope my answer helps ease your mind. Please write back if we can assist you further with your plans.


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Meet the Panelist: Nancy, Georgia

Ahoy there!I'm excited to help you plan a magical voyage filled with pixie dust onboard one of the magnificent Disney cruise ships. As a mom of two,I love planning a Disney cruise and can't wait for you to experience all that DCL has to offer. Learn More About Nancy

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