• On Apr 10, 2021
    Juan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 days left on my pass. I can’t find the email from when purchased or the physical ticket. What can I do ?

    Hey there, Juan! You’re as welcome as can be at planDisney!

    I’m so happy you’re here with a question for us today.

    Your trip will be here in no time! Soon, you’ll be getting ready to embark on some incredible adventures that may have you exploring stunning lands like Pandora - The World of Avatar in Disney’s Animal Kingdom Park or the planet of Batuu in Star Wars: Galaxy’s Edge in Disney’s Hollywood Studios! No matter where you choose to begin your adventure, I know you’ll have the best time at The Most Magical Place on Earth!

    Juan, one way to see your Theme Park tickets is to log into your My Disney Experience account and scroll down until you see “My Plans, Reservations, and Tickets.” Under this, in smaller print, you will find two tabs, “Daily Itinerary,” which is the one you’re viewing at the moment, and “Tickets & Memory Maker,” which is the one you want to click on. You should then be able to see all the Theme Park tickets that are current at the moment. Another way to know you have days left on your tickets is by trying to make a Disney Park Pass reservation. The system will only allow you to reserve a date if you have a ticket linked, which would indicate a ticket is available as well. If you have a MagicBand already linked, that will also access your Theme Park ticket. I would recommend you calling the Internet Help Desk at 407-939-7765 and have a Cast Member there take a look at your account to see how else they can help. 

    In case you find the physical ticket, you can email ticket.Usage@DisneyWorld.com and submit a picture of the front and back of the ticket along with a copy of your Government-issued I.D., your name, and a daytime phone number to get more information about your Theme Park ticket. 

    Once you have that taken care of, you’ll be ready to experience all the magic! I hope you have an enchanting time, Juan!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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