Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Nov 22, 2023
    Amira from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have 17 days to go before our long planned trip. My husband has been injured and will not be able to go. He is insisting the rest of us go. Can our reservation be modified and we receive a refund for his tickets?

    Welcome to planDisney, Amira! We're happy you're here.

    Oh boy, I'm so excited to hear that you have a trip to The Most Magical Place on Earth during the most wonderful time of year! But what happens when life takes a not-so-magical turn? Amira, I'm so sorry to hear that your husband won't be able to join you due to an injury. Let's take a few steps to help you head in the right direction with your vacation.

    Guests can often modify their reservations online, and I'd recommend that you try this step first! Log into your account, hover your mouse over the My Disney Experience tab, and click My Plans. Scroll down until you find your reservation and click "Modify Reservation." Here, you should be able to update your travel party, including changing the number of Guests who will be joining you. If you don't see the "Modify Reservation" link next to your Disney Resort hotel reservation on your My Plans page, it may be because your trip is less than 30 days away. In that case, my best tip would be to call a friendly Cast Member at your earliest convenience. They'll be happy to take a look at your reservation and help you with any next steps and options that may be available to you. 

    I'm wishing upon a star that you have an extra magical trip and that your husband will be well enough to join you! If you have any other questions, please write to us again. We're happy to help!

    Wishing you the very merriest,
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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