• On Jun 3, 2020
    Erica from KS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have day specific tickets that are showing in my account. How do I get them for the new date I want?

    Hi Erica! Thank you for bringing your question to the Disney Parks Moms Panel.

    As the temporary closure period for Walt Disney World Resort has unfolded, we have seen updates to some of the operational changes that have been announced.  Currently, the Walt Disney World website states that date-based tickets valid beginning March 12, 2020 through the closure period will automatically be extended to use any date through December 15, 2020.  However, in recent days many of us here at the Disney Parks Moms Panel have noticed some tickets are now showing as valid any dates through September 26, 2021.  I just confirmed with a Cast Member that the new expiration date for tickets is indeed September 26, 2021.  The website should be updated to reflect the change in dates in the coming days.  You can view the expiration dates of your tickets on the My Disney Experience mobile app.  Use the menu in the lower right corner to select "Tickets and Passes".

    If you notice that the expiration dates of your tickets have not been extended, I recommend giving the Existing Tickets line a call at (407) 566-4985.  A Cast Member will be able to take a look at your account and assist you.  If your tickets are part of a vacation package, you will need to call the Disney Resort Hotel Reservations line at (407) 939-1936 to reschedule your vacation.

    Keep your eye on the phased reopening page as well as the Disney Parks Blog.  Information is updated often given the nature of the situation.

    I hope that helps!  Please stop by the Moms Panel again with any additional questions you may have.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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