Sisters at Disney World
  • On Apr 24, 2021
    Melanie from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    4-day park tickets from cancelled 2020 trip expire 9/26. Can we use the value of the tickets only towards tickets (not hotel)? Can we split the value over a two trips (two days one trip, two the next) instead of 4 days our next trip? How does it all work?!

    Welcome back, Melanie!

    Oh Melanie, I am so sad to hear that you were unable to embark on your long-planned 2020 vacation. I too had to cancel a few trips, and it really sealed the deal that 2020 was anything but magical. 

    Now, as I hope you know, the value that you paid for your tickets never expires. I did speak to a Cast Member who said that they will easily be able to apply the value that you paid for your ticket towards a future ticket. They did specify that this new ticket would need to be either equal in value, or more than, the previous ticket. So, you would not be able to split your ticket into two trips. 

    If you still see your tickets in your My Disney Experience Account, you may be able to change your tickets by going to "My Plans" and "Tickets & Memory Maker." Here you should see a blue button that says "Change Ticket." You will be able to update your dates and even add the Park Hopper Option

    If you do not see your tickets in your account, or you do not see the "Change Ticket" button, you will have to call (407) 939-5277 and the friendly Cast Member on the other end will be able to update them for you. 

    Once you update your tickets, do not forget to make your Disney Park Pass system reservations

    Thanks so much for stopping by, Melanie!

    We love to hEAR from you!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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