• On Nov 9, 2019
    Julie from LA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My daughter's boyfriend bought her a tiara at the Mexico Pavilion at Arribas Brothers. It has lost a couple of jewels. It was purchased in June. Is there a way to get these replaced or fixed? Thank you

    Hi Julie,

    Wow, what a great boyfriend to truly make your daughter feel like a princess! That's such a thoughtful gift! I think all of those pieces at Arribas Brothers are just stunning. I remember feeling completely mesmerized watching an artisan shape and mold the glass into its own piece of Disney magic in Crystal Arts by Arribas Brothers at Disney Springs. Incredible!

    I'm sorry to hear that she's had some trouble with the tiara that he purchased in La Princesa de Cristal - Mexico at Epcot, and I'd definitely recommend that one of you reach out to a Cast Member to ask for assistance. You may contact Arribas Brothers directly at (407) 828-4840, or reach out to Merchandise Guest Services by phone at (877) 560-6477 or via email at Merchandise.Guest.Services@DisneyParks.com. I'm sending some pixie dust that they'll be able to help get your daughter back to enjoying her tiara again soon!

    Thanks so much for reaching out to me at the Disney Parks Moms Panel, Julie, and please feel free to keep your great questions coming!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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