• On Apr 9, 2021
    Aida from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi My daughter received two complimentary tickets to Disney in Florida for her participation in a Gary Sinise Christmas Show in December 2019 at Epcot. They have expired during Covid. Can I get them extended or use them this month? Thank you.

    Heigh-Ho Aida,

    Welcome to planDisney, we, just like you are an Eclectic Group of Disney Guests consisting of all ages, experiences and types of Disney fans who represent many walks of life. And we are here to help guide you through your planning questions and curiouser and curiouser inquiries.

    Guests, with complimentary Walt Disney World tickets, will need to either visit Guest Relations if they live in the area of Walt Disney World, speak to a Cast Member or email. If you live nearby visiting Guest Relations, at Disney Springs, will be the quickest means of resolving your question. Your next option is calling (407) 566-4985 and speaking to a Cast Member. Cast Members are currently dealing with high call volumes and wait times have been quite lengthy. Phone line hours typically begin around 7:00 a.m. Eastern Time, so I recommend rising and shining, pouring some coffee, and grabbing a book or an early morning TV show to watch as you wait. Cast Members are ready to help you after assisting other Guests. And finally, email. This will take a little longer but is just as efficient in resolving your Walt Disney World complimentary ticket inquiry. I have provided a link. When filling out the form, under subject select Existing Ticket Inquiries, and provide the 12-digit ticket ID numbers found on your tickets in the body of your email. Again, this will take a little longer but will provide you with answers. 

    I hope you have found this information helpful and continue to visit us as your move forward in planning your Walt Disney World vacation. Stay up to date by following the Disney Parks Blog and check our Instagram (@planDisneypanel) for further Disney Magic. 

    Have a Practically Perfect Day,

    Amy M.
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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