Welcome to planDisney, Holly. I’m glad you reached out with this question. Helping every Guest feel supported and comfortable during their time at the
Disneyland Resort is a top priority, and I’m happy to explain how to schedule a
Disability Access Service (DAS) registration video chat.
If you’d like to register for DAS before your visit, you can do so through a live video chat with a Cast Member up to 60 days prior to your arrival. The Guest who may need DAS must be present during the conversation. Cast Members are generally available for these video chats between 8:00 a.m. and 8:00 p.m. each day. Depending on demand, the virtual wait time may be a few hours, so choosing a time that works well with your schedule can be helpful. To begin, visit
the DAS page, scroll to the section labeled “Ready to Chat with a Cast Member?”, review the Terms and Conditions, and select “Request Live Chat.”
If you’d rather take care of DAS registration once you arrive at the resort, that option is available as well. You can stop by the
Accessibility Services Kiosk in the Esplanade between
Disneyland Park and
Disney California Adventure Park (on the side closer to Disney California Adventure). This location typically opens about one hour before the parks and remains available until roughly two hours before park closing.
Once DAS is added to your account, the
Disneyland app becomes your primary tool for managing return times. After you’ve entered your first park of the day, open the app, tap the menu icon, and select the DAS tile. From there, you can choose an attraction and request a return time. You may hold one return time at a time, and you can request another ten minutes after redeeming the previous one. Return times stay valid until the attraction or park closes, which offers plenty of flexibility throughout your day.
If you prefer in-person assistance, Cast Members at
Guest Relations or at the umbrella-covered Accessibility Services locations in both parks are also happy to help request return times.
Holly, I hope this helps you feel prepared and confident as you plan your visit. If additional questions come up along the way, please don’t hesitate to stop by planDisney again. We’re always here to help make your experience as smooth and magical as possible.
Wishing you a visit filled with ease, and comfort
David