Family With Medals; RunDisney 10K; Stitch Hat; Lilo and Stitch Costume
  • On Mar 25, 2014
    Jennifer from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi Moms (& dads), I pre-purchased Photopass+ for my upcoming trip (4/27-5/5) before they rolled out the Memory I able to exchange my voucher for PP+ for Memory Maker or do I lose the value and have to re-purchase as Memory Maker? 8:o)

    Hey Jennifer!

    Welcome back to the Disney Parks Mom Panel! I am so glad we were able to help you on previous Walt Disney World vacations.

    Since you have already purchased PhotoPass+ you have two options. First, you could simply keep your current package and use it as originally planned. This will include receiving the Photo CD with the fun stock photos.

    Your second option is to exchange PhotoPass+ for Memory Maker. Unfortunately, you can't simply transfer your purchase price to Memory Maker. You actually have to return the PhotoPass+ package then repurchase Memory Maker. For a full refund of PhotoPass+, you will need to mail your unopened Disney PhotoPass+ disk and voucher to 200 Showbiz Boulevard, Lake Buena Vista, Florida 32821. Once they receive your package and confirm it is unused they will provide you a full refund. It can take up to 2 weeks to process the refund after they receive the package. If you are already onsite, you can go to any PhotoPass site to make the exchange (which is actually a refund and repurchase).

    The PhotoPass locations which can help you facilitate this are:
    • Magic Kingdom - Exposition Hall on Main Street
    • Epcot - Camera Center next to Spaceship Earth
    • Hollywood Studios - Cover Story (located on Hollywood Blvd.)
    • Animal Kingdom - Garden Gate Gifts
    • Downtown Disney - Marketplace
    • Deluxe Resorts - Grand Floridian, Polynesian, Beach Club, Wilderness Lodge and Animal Kingdom Lodge.

    I hope this helps with your planning. If you have any other questions please come back and see me.

    Wishing you a magical vacation and a pixie-dusted day.

    Sue N., IN

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Meet the Panelist: Sue, Indiana

Just call me "Super Team Mom." I am a banker by day and a Disney fanatic and Team Mom extraordinaire by night. I can leap volleyball players in a single bound all while planning dinner for 25 people, coordinating fundraisers and booking travel arrangements. I was born and raised in Maine and am currently living in Indiana. I can't wait to help you plan for magical sports vacations at the ESPN Wide World of Sports Complex. Learn More About Sue

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