Hey Jennifer!
Welcome back to the Disney Parks Mom Panel! I am so glad we were able to help you on previous Walt Disney World vacations.
Since you have already purchased PhotoPass+ you have two options. First, you could simply keep your current package and use it as originally planned. This will include receiving the Photo CD with the fun stock photos.
Your second option is to exchange PhotoPass+ for
Memory Maker. Unfortunately, you can't simply transfer your purchase price to Memory Maker.
You actually have to return the PhotoPass+ package then repurchase Memory Maker. For a full refund of PhotoPass+, you will need to mail your unopened Disney PhotoPass+ disk and voucher to 200 Showbiz Boulevard, Lake Buena Vista, Florida 32821. Once they receive your package and confirm it is unused they will provide you a full refund. It can take up to 2 weeks to process the refund after they receive the package. If you are already onsite, you can go to any PhotoPass site to make the exchange (which is actually a refund and repurchase).
The PhotoPass locations which can help you facilitate this are:
- Magic Kingdom - Exposition Hall on Main Street
- Epcot - Camera Center next to Spaceship Earth
- Hollywood Studios - Cover Story (located on Hollywood Blvd.)
- Animal Kingdom - Garden Gate Gifts
- Downtown Disney - Marketplace
- Deluxe Resorts - Grand Floridian, Polynesian, Beach Club, Wilderness Lodge and Animal Kingdom Lodge.
I hope this helps with your planning. If you have any other questions please come back and see me.
Wishing you a magical vacation and a pixie-dusted day.
Sue N., IN