• On Nov 14, 2021
    Mackenzie from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I currently have 4 one day tickets purchased on my account, I have cancelled our reservations but we are no longer going to be able to visit due to medical issues. I am needed to get a refund on my tickets. What do I need to do to make this happen?

    Heigh-Ho Mackenzie,

    I am sorry to hEAR this very UnMagical News but am sending wishes of good health your way. Typically, unused Walt Disney World tickets are non-refundable. However, if you would like to gift your tickets or find someone else who is interested in taking them off your hands, Guests are able to reassign their unused tickets via their Family & Friends list. First, they would need to create their own My Disney Experience account and then you would invite them to join your Family & Friend list. To Invite, sign in to your My Disney Experience profile, select Family & Friend list, scroll down to Add Guest and choose from the following 3 options:

    1. Find through Connected Guests.
    2. Import from a Walt Disney World Resort hotel reservation.
    3. I’ll Enter their name and age.

    Choose option “3” and fill in all required information. Next select, Invite This Guest To Connect and enter their My Disney Experience email account. An invite will be sent and they will need to accept the invite to continue.  Once they are a part of your Family & Friend list, select the tickets in question and choose the REASSIGN option for each ticket. A drop-down menu of your Family & Friends will appear and you can select the Guests with whom the tickets should be assigned. 

    Another option is to call (407) 939-1936 with a little bit of Faith, Trust and Pixie Dust a Cast Member could possibly help out further with your request. Phone lines open at 7:00 a.m. EST and I suggest calling at this time because they are experiencing a high call volume.  Thank you for visiting planDisney and may joy and happiness and health surround you.

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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