• On Jan 17, 2023
    Beth from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I get the cruise app to save my password or use Face ID?

    Hi Beth,

    Thanks for visiting us here at planDisney! I'd be happy to help you get your Disney Cruise Line Navigator App working to its fullest and speediest potential, as it offers many wonderful features.

    If you're using an iPhone or iPad, go to "Settings" and scroll down to select "Face ID & Passcode," where you'll be prompted to input your numeric passcode. Once completed, you should see an "Other Apps" line at the bottom of the "Use Face ID For" section towards the top of your screen. Click here, and scroll until you find the Disney Cruise Line Navigator App. You'll want to be sure the toggle is set to green and not grey. Once that's updated, navigate back to your app and log in. Face ID should then be active.

    If you're still having trouble, log out of the app completely by selecting your Character icon at the top right of your reservation screen, or click the three horizontal lines at the bottom right of your screen if you've already clicked into a reservation. Once you attempt to sign back in, you'll be prompted for your username and password but you should also see a new toggle for Face ID below those input fields. Again, be sure that the toggle is green and Face ID should be fully enabled the next time you access the app. If you are using an Android device the setup process should be similar, though the feature names and labels will likely appear differently.

    I see you're setting sail in April, so I hope this helps get you on your way to a magical voyage. Be sure to refer back to your app as you countdown to your trip and you'll notice some familiar friendly faces on the adorable countdown ticker. We love seeing who will be featured each day as our vacation nears! Once aboard the ship, you'll be able to use those same emoticons in the online chat to stay connected to members of your sailing party. You'll also be able to view the daily activity schedule, and can even "heart" your favorite activities and Character Experiences for reminders as they are set to begin. 

    Whether you're sailing on Disney Dream, Fantasy, Magic, Wonder, or Wish, I just know you'll be impressed by the top-notch service Disney Cruise Line provides and the beauty of each special detail you'll soon discover on board. Feel free to sail back here with more questions as your trip approaches. We'd be happy to help!

    Bon Voyage!

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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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