Sunset at Disney's Animal Kingdom
  • On Oct 14, 2020
    Jeff from PA Asked

    We couldn't go in 2020 & plan on going in 2021. My wife teaches and got tickets from a discount teachers site. We were told that since we did not use the tickets yet, we have a "credit" and can then pay the difference..is this true?

    Hi there Jeff!  Thank you for visiting planDisney.  Many of us here at planDisney also had our 2020 vacation plans get “Stitched”.  I’ll be happy to help you get your rescheduled vacation sorted out!

    There are quite a few types of admission tickets for Walt Disney World Resort theme parks.  Without knowing the specifics of exactly where and when you purchased your tickets and what the terms and conditions of those tickets may be, I am going to have to make a few assumptions and guesses about your tickets - but I think I can at least point you in the right direction.

    Date-based theme park tickets purchased prior to June 6, 2020 with a valid use period beginning March 12, 2020 or later have been extended for use on any dates through September 26, 2021.  I recommend checking the expiration dates of your tickets using the My Disney Experience mobile app.  From the home screen, select the menu in the lower right corner and then “Tickets and Passes”.  If your tickets have not yet been linked to your account, you can do this easily in the mobile app by selecting the “plus” button in the upper right corner on the “Tickets and Passes” page, then “Link Tickets & Passes”.  You can then enter the ID code on the ticket or use the camera on your mobile device to scan the ticket.  Depending upon when they were purchased, certain tickets that were not date-restricted (such as those offered as part of a convention or through an employee ticket program) may expire at the end of 2020.

    If your tickets will expire before you can use them, the value of a wholly unused ticket may be applied to the purchase of a new ticket.  If the cost of the new ticket is higher, you will only pay the difference.  Make sure you hold on to the physical tickets; once they expire you will no longer be able to see them in your My Disney Experience account.  You may exchange your tickets at any Guest Relations location or the Disney Ticket Center at Disney Springs.

    I have had varying success with applying an expired ticket toward the purchase of a new ticket over the phone; it wouldn't hurt to give the Existing Tickets line a call at (407) 566-4985 to see if they can help you out. Since you did not purchase the tickets directly from Disney, you may need to exchange them in person.

    Jeff, if I did not address your situation please feel free to write us back and provide as many details as you can about your tickets.  We’ll be happy to answer any additional questions you may have.

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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