Mom And Daughter Outside Grand Floridian; costume; pool
  • On Feb 18, 2013
    Patricia Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am confused what is the Concierge service and how can you use it is it only for club rooms? Also I hae read you can get your shopping sent back to your room again is this for club class only? what about moderate hotels

    Howdy Patricia!!  Thanks so much for your great question!!! 

    You can make reservations, exchange currencies and more at the Lobby Concierge or Club Level Concierge at Disney Resort hotels. 

    You will find Lobby Concierge services at all of the Disney Resort hotels and they are all very helpful!

    Guests staying in a Club Level room at a Deluxe Resort will enjoy personalized service including advance itinerary planning assistance.  Once Guests arrive, they will enjoy an exclusive Club Level Lounge which offers complimentary fax assistance, as well as a variety of complimentary, daily refreshments, such as continental breakfast, afternoon tea with scones and jams, hot samples from Resort restaurants, evening wine and beer selections, desserts and cordials. 

    Having items sent back to your resort is a HUGE benefit!  You do not need to be in a club level room to enjoy this perk.  For Club Level Guests, items are sent back to their rooms or villas.  All other Guests can pick up their items in the resort shop where they are staying once the items are delivered.  Just be sure to give yourself enough time for the items to make it to your resort.  I wouldn't suggest sending things back to your resort the day before you depart for home.

    We have used the services of both the Club Level and Lobby Concierge on multiple occasions and value their assistance and insight! 

    Thanks again for your question and please let me know if you need any further information.

    Have a magical day!


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Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

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