AA; Captain Mickey with Mom and son
  • On Apr 10, 2024
    Nicole from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a concierge booking and online check in opened today. Our check in says pending.I didn’t open an account yet for charging things when we board. However, the port arrival time area is “temporarily locked”. Anyone know why? (First timer)

    Hi Nicole,

    Thanks for sailing by planDisney with your question; we are glad you are here! Your family is in for a fantastic cruise sailing Concierge on Disney Cruise Line. There are so many special perks you will enjoy from beginning to end! 

    You should have received an email from the shoreside Concierge team inquiring about your onboard booking choices. If you haven't received an email, please give them a call.

    As for your port arrival time, I have some good news for you! You don't need to select a port arrival time. Concierge Guests are invited to wait in an exclusive waiting area in the port terminal and are among the first to board the ship. And not to be a downer and talk about your magical cruise ending before it even begins, but on debarkation day a Concierge Host will escort you off the ship, making your vacation smooth sailing from start to finish. 

    But wait, there's more! Once onboard, Concierge Guests are invited to enjoy lunch at one of the Rotational Dining locations. When your stateroom is ready, you will find soft drinks and snacks waiting for you. You will also enjoy snacks and beverages, including complimentary cocktails and other beverages in the evenings. Don't hesitate to ask your host any questions or special requests you may have!

    You are just days away from a trip of a lifetime, so I hope this information helps set your mind at ease, Nicole. My planDisney pal, Tracie, is a Disney Cruise Line Concierge pro, so feel free to ask her other questions you may have before you set sail.

    Wishing you magical memories,


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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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