• On Jul 25, 2017
    Renee from SC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I am coming for a 5 night stay in Sept and are attending the Night of Joy Concert on the 8th of Sept. I have purchased the tickets with the WDW tickets but have not received a confirmation. How will I access the concert? do I use the magic bands?

    Hi Renee!

    Thank you for bringing your question to the Disney Parks Moms Panel. I'm sorry to hear you are having some difficulty with your Disney Night of Joy tickets, but I'm hoping I can help get it sorted out.

    During the check out process when you purchased the tickets online, there is an option to choose delivery method. The possible options are to either print at home, receive an email with your tickets or have them shipped to you, with the default selection as printing the tickets at home. Since things so frequently change at Walt Disney World, I called to double check to see if this year would be any different from past years. The gentlemen I spoke with at the ESPN Wide World of Sports Welcome Center said that Magic Bands can be used to enter if your ticket is properly linked to your My Disney Experience account. From what he explained, the tickets would only be linked if the option was chosen to have the tickets emailed, otherwise you'll need to bring the physical ticket that you printed or received in the mail. I would still bring your email as a back up since this is the first year they are using this process, it just helps make things easier in case of any confusion or issues. 

    If you were not able to print them when you checked out and have not received an email yet, I'd call to double check your delivery method at 407-W-DISNEY or 407-934-7639. Please come back and let us know if we can help you plan your vacation in any other way!

    -Lindsey ºOº
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Meet the Panelist: Lindsey, Illinois

My name is Lindsey and I'm a wife, mommy, engineer and self-proclaimed "Disnerd!" I've always loved Disney and the joy it brings to so many people. I've been to Disney more times than I can count, but I found an even greater passion for all things Disney after discovering runDisney events. There is no better motivation to train for a race than a trip to the most magical place on earth! Learn More About Lindsey

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