• On Sep 5, 2019
    Sarah from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just want to clarify, a grocery delivery from Walmart grocery delivery or Amazon Prime Now delivered to POR will not be charged a fee by Disney, as long as I pick it up myself from bell services? And they will hold it/keep perishables cold until then?

    Hi, Sarah! This is such a great question, so I am glad you stopped by to chat with us! Quite simply, what you heard about grocery delivery services is correct. Delivery services, such as Amazon Prime Now and other local stores that offer this type of service, will deliver the order to Bell Services at your Disney Resort Hotel. The Cast Members in Bell Services are able to refrigerate items that require it. As long as you go to Bell Services and can transport the items to your room yourself, then you are welcome to do so. This will not incur a Bell Services charge on your guest folio.

    I do want to note a few things to you. Make sure that you do use Amazon Prime Now, not just Amazon Prime. When you use Amazon Prime, the order is sent through the mail. All orders that go through Mail Services are charged a fee per package. Currently, this fee is $6 but is subject to change at any time. Then, you could also incur another Bell Services fee if you have them bring your order up to your room. Also, packages sent through Mail Services are not refrigerated. So do double check that you are using the correct service before placing your order!

    I personally have used Amazon Prime Now, Instacart, and Garden Grocer many times and quite appreciate the service they provide! Instead of leaving my family while having fun at the theme parks to go do an everyday chore, I just let them handle all the work. I also appreciate the Bell Services Cast Members for their assistance when needed. When I have had quite a large order, I always find it worth the extra few dollars to have these wonderful Cast Members assist me!

    Thanks so much for stopping by and please let us know if you have any other questions!

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Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

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