• On Aug 31, 2021
    Diane from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Just checked in for my Pop Century Resort hotel reservation. We got a Preferred Room and wanted to stay at the 60's Building but I was only given the 70's and 50's as an option in the preference section. What should I do to put in this request?

    Heigh-Ho Diane,

    Online Check-In is completed and your Walt Disney World vacation is just around the river bend, so EXCITING!  During online check-in, you are able to make a limited selection of requests. But for further requests, that are not included when completing the online check-in, Guests have a couple of options. First, you can call (407) 939-1936 and speak to a Cast Member, who can add the extra request to your reservation. Or second, if you have the My Disney Experience mobile app, reach out to a Cast Member with the Chat With Us feature. Simply open your My Disney Experience mobile app and select the menu option in the lower right-hand corner, then scroll down to the Chat With Us feature and begin a conversation. Include your Resort Reservation number and your request and a Cast Member will be in touch to assist you. Requests are not guaranteed but most the time every effort is made to accommodate. 

    With online check-in Guests will arrive at their Home Away from Home and if their room is not quite ready, Bell Services will store your luggage and you can begin your Magical Day. Based on the communication preferences, you have chosen, you will receive updates and notifications when your room is ready, your room number and through your My Disney Experience mobile app use the Resort Map to locate your room. It's that simple. Upon arrival to your room, use your Disney MagicBand, Keys to the World Card or Unlock Door Feature to access your Home Away from Home. 

    If planDisney can help with any further planning questions feel free to ask and may your upcoming visit be filled with many magical and memorable moments. 

    Have a Practically Perfect Day,

    Amy M. 
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Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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