Mickey and Minnie Mouse with The Wish
  • On Jul 4, 2024
    Kevin from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, our check in date was June 20 and we’re still pending approval. Is that normal. Our cruise is July 25. Thanks again.

    Hi Kevin, 

    Thanks for sailing by planDisney with another great question!

    I know how exciting these days leading up to your Disney Cruise Line vacation can be, so let's take this worry off your list. It can take up to a few weeks for online check-in information to be reviewed and approved. If there is an issue with your documentation or information, you will receive an email from Disney Cruise Line asking you to update the necessary items. Recently, my check-in was pending due to my security photo being blurry. It took a while to receive the email asking me to try again, but when I resubmitted, I was approved in a day or two. So, I wouldn't worry just yet. If you don't receive the "approved" message a week before your sail date, you should call Disney Cruise Line and inquire about your status.

    Once everything is approved, don't forget to pack your Government-issued ID and boarding documents, including your Port Arrival Form if you aren't using the digital version in your Disney Cruise Line Navigator app, in your carry-on bag so you have them available to present upon arrival at the port. These documents will be verified before you are given a boarding group number. 

    I hope you already received your approval, Kevin, so you can focus on daydreaming about your vacation. Please let us know if you have other questions; we are here to help!

    Wishing you many magical memories,
    Shannon

thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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