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  • On Feb 7, 2023
    Linda from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there a chat icon option through the Disneyland website. I knowing the past there was a chat option but seems as no option now to be able to a live agent. Was this option taken away?

    Hi there, Linda!

    Welcome to planDisney and thank you for stopping by with your question. I understand how important it is to be able to connect with a live agent sometimes in order to have your question addressed quickly. Disney has always been known for their white glove service and this extends to their on-line interactions as well.

    I'm happy to report that there are a couple of ways that you can Chat with a Cast Member. Thankfully, the Chat feature is still available through the Disneyland Resort website. From the main site, you can click on "Help" at the very top menu next to the search bar. At the next link, you will see an option along the right side of the window that will allow you to Chat with a Cast Member between 8 a.m. and 5 p.m. Pacific. This option can also be found on the Phone Directory and Email Us pages. 

    Alternatively, you can also use the Disneyland Mobile App to connect with a Cast Member. I've found this option to still be available after the website Chat has already closed for the day. Locate the ☰ Features Menu and select "Chat with Us" and, if available, a friendly Cast Member will help you out!

    I love interacting with Cast Members when we have questions and they're always so friendly and eager to help! Be sure to use the Cast Compliment feature in the Disneyland Mobile App if you feel that they have gone above and beyond to spread some pixie dust! The Disney Parks certainly wouldn't be the same without the Cast Members who are responsible for the Magic. Isn't that why we love the Parks and return time and time again?

    Linda, I hope you found this information useful and that I've answered your question. Please feel free to visit us again anytime if you need anything further! 

    “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” - Walt Disney

    Have a Magical Day!
    -Al
thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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