Mickey and Minnie Mouse with The Wish
  • On Apr 11, 2024
    Alex from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I see charges on my credit card from a recent cruise that are way more than they should be. How to I find my itemized folio to review charges?

    Hi Alex,

    Thanks for sailing by planDisney with your important question. I'm happy to help answer your question!

    To review your stateroom folio, log into your Disney Cruise Line account and navigate to the Castaway Club page under the Already Booked tab. As you scroll down, you will see a listing of your previous cruises. Select your recent cruise. If you are within 90 days of your sailing, select Download Folio to view your stateroom folio and download a copy. If you are past 90 days, you will need to call the Disney Cruise Line Help Center to request your itemized folio. If you are seeing charges that you did not make on your credit card statement, I would contact Disney Cruise Line even if you are within your 90 days. 

    In the future, you can review your folio during your cruise using the Disney Cruise Line Navigator app. Simply select the More (☰) menu on the lower right-hand side of the app and select Cruise Folio to view your statement in real-time. You can stop by Guest Services if you have any questions during your cruise.

    Alex, I'm sorry you had this glitch in your post-cruise memories and that this is resolved quickly and easily and you are ready to book your next cruise soon. I'm looking forward to visiting Disney's newest destination, Disney Lookout Cay at Lighthouse Point starting this summer! This little slice of paradise celebrates Bahamian culture, art, and nature and features something for everyone in your crew. Sailings from Port Canaveral and Fort Lauderdale will offer stops at Lookout Cay so you have lots of itinerary options from which to choose!

    Please let us know if you have other questions; we are all hands on deck when it comes to assisting fellow Guests.

    Wishing you many magical memories,
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Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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