Hi Alex,
Thanks for sailing by planDisney with your important question. I'm happy to help answer your question!
To review your stateroom folio,
log into your Disney Cruise Line account and navigate to the
Castaway Club page under the Already Booked tab. As you scroll down, you will see a listing of your previous cruises. Select your recent cruise. If you are within 90 days of your sailing, select Download Folio to view your stateroom folio and download a copy. If you are past 90 days, you will need to
call the Disney Cruise Line Help Center to request your itemized folio. If you are seeing charges that you did not make on your credit card statement, I would contact Disney Cruise Line even if you are within your 90 days.
In the future, you can review your folio during your cruise using the
Disney Cruise Line Navigator app. Simply select the More (☰) menu on the lower right-hand side of the app and select Cruise Folio to view your statement in real-time. You can stop by Guest Services if you have any questions during your cruise.
Alex, I'm sorry you had this glitch in your post-cruise memories and that this is resolved quickly and easily and you are ready to book your next cruise soon. I'm looking forward to visiting Disney's newest destination,
Disney Lookout Cay at Lighthouse Point starting this summer! This little slice of paradise celebrates Bahamian culture, art, and nature and features something for everyone in your crew. Sailings from Port Canaveral and Fort Lauderdale will offer stops at Lookout Cay so you have lots of itinerary options from which to choose!
Please let us know if you have other questions; we are all hands on deck when it comes to assisting fellow Guests.
Wishing you many magical memories,
Shannon