• On Jun 11, 2019
    Lisa from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I changed email addresses. I want to change my Disney experience login to the new email for logging in. How do I change it?

    Welcome to the Disney Parks Moms Panel, Lisa!

    You have two options for updating the email address you use to access your My Disney Experience account. Online, you’ll want to log into the personal information section of your account. In the My Disney Experience mobile app, tap the three lines in the lower right-hand corner of your screen and tap “My Profile.” Once you’re in the “My Profile” section of your account (online or via the mobile app), tap or click “Account Settings.” On the mobile app, you should just see your email address. Tap anywhere in the blank to change it; you’ll see a pop-up message with an alert that says “Changing your email address will change it for all Disney websites where you registered using this email address.” After you acknowledge this by tapping “OK,” you’ll be able to change the address. (You can also change your password from this screen.)

    If you’re making the change through a web browser, you’ll see a few more options. After clicking “Account Settings,” you’ll be able to change and confirm your email address. From here you can also change your password and update or change your security questions and answers if necessary. When you’ve made the correct changes, simply click the blue “Done” button.

    Keep in mind that you’ll also need to update your login information if you have it and/or your current password stored on your computer or mobile device. To prompt this change, simply click the three lines in the upper left of your web browser or lower right of your mobile app and choose “Sign Out.” When you sign in again, you should be able to update your stored information.

    Hopefully these steps will get you back up and running, Lisa. Should you run into any problems, feel free to reach out to the My Disney Experience helpline.

    Have a magical day!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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