Beauty and the Beast Topiary at Epcot International Flower & Garden Festival; France
  • On Jan 5, 2024
    Helen from Cornwall Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I change a surname in the Disney Experience App. Currently the account is in a maiden surname, but married name is not being accepted as Disney feels its a profanity. All the ID will be in married name so I need it correcting, but can't.

    Hello Helen!

    Welcome to planDisney and congratulations on your nuptials! I'm sorry to hear you're having trouble getting your married name updated on your My Disney Experience Account. Let's see if we can find a solution.

    First, sign in online and hover over the My Disney Experience icon on the menu bar at the top of the screen. From there, click the "Profile" link below your Character avatar. On the next screen select "Account Settings" and scroll down to the Personal Information section. There, type in your updated information in the Last Name text box and click the blue "Done" button at the bottom of the screen.

    If you are unable to update your information this way you will have to reach out to a Cast Member for further assistance. This can happen if you have other existing Disney accounts with your original name, or simply if the website is experiencing technical difficulties. You can reach a friendly Cast Member by phone at 0800 028 0778 (UK) who would be happy to assist you in making the necessary updates.

    I see you are planning to visit in April and I'm hopeful you'll be able to spend some time at EPCOT International Flower & Garden Festival during your trip. The beautiful topiaries really make World Showcase come alive and the delicious food offerings are sure to put a spring in your step, too! We should begin to see the latest Disney Eats: Foodie Guide for the festival in the coming weeks. You'll also want to check out the Garden Rocks Concert Series to enjoy live music in the open-air America Gardens Theatre. It would be a perfect way to celebrate your wedded bliss!

    Helen, please come back and see us again if you have additional questions before your visit. We're always here to lend a helping hand.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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