• On Jun 16, 2019
    Edward from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I change the names I placed on my ticket purchase

    Thanks for bringing your question to the Disney Parks Moms Panel, Edward!

    If you have Walt Disney World Resort Theme Park or Water Park tickets that have not been used but are connected to your My Disney Experience account, you can reassign those tickets to someone else on your Family & Friends list. If a ticket has been used, however, it cannot be reassigned.

    Log into your My Disney Experience account online or via the My Disney Experience mobile app and choose “My Plans” on the website (through the dropdown arrow next to “My Disney Experience” under the three lines at the top left of your screen) or “Tickets and Passes” on the mobile app (through the three lines in the lower right of the screen). 

    On the app you’ll see a button that says “Reassign Ticket”; on the website you’ll scroll to “My Plans, Tickets and Passes.” Follow the prompts from here to connect the ticket to the correct name on your list. Only a ticket’s owner may assign it to another Guest, and tickets that are expired, partially used or purchased as a part of a package cannot be reassigned.

    If you run into any problems reassigning your ticket, please reach out to the “Existing Tickets” helpline.

    Please let us know if there’s anything else we can help with, Edward. Have a magical day!

thumbnail image for Amy

Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.