large family coming out of Cinderella Castle
  • On Jul 20, 2021
    Kalin from OH Asked

    How can I change who is managing my Disney experience account for an upcoming visit and link my family members traveling with me?

    Hiya Kalin! 

    Welcome to planDisney, and thanks for bringing your question our way. 

    How exciting that you and your family are heading to The Most Magical Place on Earth so very soon! Whether your group loves attractions, Mickey-shaped treats, or both, you’re sure to have an incredible time making magical memories! 

    Kalin, if you have created your own My Disney Experience account, you can get help from the CHAT function located on the Walt Disney World Resort website. You would also be able to chat with a Cast Member through your My Disney Experience Mobile app by opening it up and clicking on the three horizontal lines located on the bottom right corner. Then, scroll down and select the “Chat With Us” button. A Guest cannot change who manages their account unless they have your own My Disney Experience account. Then a Cast Member would be able to move your information from whoever manages your account to your own. If you do not have your own account made, you would need to call and speak to a Cast Member over at the Internet Help Desk at 407-939-7765 from 7:00 a.m. to 11:00 p.m. Eastern Time. I would recommend doing this first thing in the morning as that’s when you may find less time waiting before being connected with a Cast Member. 

    Once you’ve gotten that taken care of, you’re able to invite your family to plan with you on your Family & Friends list. All of the adults in the party can create an account, and then to add your party to your Family & Friends list, locate the “My Family & Friends” under your My Disney Experience account. Then, scroll until you see “Add a Guest.” There are a few ways you can connect with them, such as by entering your Resort hotel reservation number you may share or connect by selecting “I’ll ever their name and age” and fill in the required fields. Once you hit “Invite this Guest to connect,” they will receive an invitation to connect with you through their email. When they accept the invitation, you can start planning together!

    As a friendly reminder, do be sure to make your Disney Park Pass reservations since those are required and theme park tickets to enter the parks. 

    We can’t wait to welcome you to the magic, Kailin! Have an enchanting time.

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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