Little girl on dad's shoulders in front of Cinderella Castle
  • On Jun 11, 2021
    Gisela from Puerto Rico Asked

    I want to change my email to login to My Disney Experience, however I can’t access my old email account! How can I change it?

    Heigh-Ho Gisela,

    Welcome to planDisney. If you have a Walt Disney World vacation question, we are sure to have a Walt Disney World vacation experienced answer. Our panel is made up of a group of Guests who have traveled to Walt Disney World more times than one can count and beyond and love to share our advice and thoughts with fellow Guests. 

    My Disney Experience is a valuable vacation information hub and not being able to recover your information, because you no longer have access to your old email, is frustrating. I recommend reaching out to a Cast Member, in web support, to assist you with this conundrum by calling (407) 939-4357. Phone lines open up at 7:00 a.m. Mickey Time. With a little bit of Faith, Trust and Pixie Dust your My Disney Experience will soon be back in your control. Cast Members are currently experiencing a high call volume so I recommend dialing when phone lines open. 

    Stay up to date with exciting Disney New by following the Disney Parks Blog and if we can be of any further assistance feel free to ask. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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