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  • On Apr 21, 2023
    Roger from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I change my credit card number for my annual passes without waiting on hold for over an hour and a half as I have been?

    Hi there, Roger.

    Welcome to planDisney and thanks for bringing your question to us. I'm sorry that you've had such long hold times over the phone. Disney has long been lauded for its customer service and I think it says something when you can call and still get a real live person on the other end instead of a recording and numerous branching choices. Unfortunately, sometimes those live phone lines are overloaded and people end up having to wait.

    I have a few alternate suggestions for you to try:

    • Phone: I'm not sure what number you were trying to call. The Magic Key Payment Plan Guest Services line is 1-800-410-4656. There is also a number for Magic Key Holders on the phone directory list that you could try.
    • Online: You could try contacting a Cast Member via the Chat feature on the Disneyland webpage or within the Disneyland Mobile App. I'm not sure if they'd be able to help you directly but at least they could perhaps put you in touch with the right party. There is also an Email feature found on the Disneyland Help page.
    • In person: If you are local, you could try dropping by the Main Ticket Booth at the Esplanade and speak to a Cast Member there.

    I hope you've been enjoying your Magic Key as much as I have enjoyed mine! I think it's a wonderful benefit for us California residents that we are allowed to pay for the Magic Key over the course of a year! I like to check out the Magic Key Portal within the Disneyland Mobile App every time I visit to see what specials they might have to offer for us! And I always try to stop by the Magic Key Terrace to get their House-made Churros!

    Roger, I hope that was of some use to you and that you are able to change your credit card eventually. If there is anything else that we can do for you, please do not hesitate to reach out to us again!

    Have a Magical Day!
    -Al

thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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