Mickey and Minnie Mouse with The Wish
  • On Sep 12, 2022
    Christina from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a castaway club number, gone on 2 cruises but when I try to log into castaway club it doesn’t think I’ve cruised before. How do I fix this?

    Ahoy there, Christina! Welcome, and thanks for your question. 

    Disney Cruise Line has that awesome loyalty club that you are automatically enrolled in as soon as you complete your first sailing on any of the Disney Cruise ships. The Disney Cruise Line Castaway Club gives guests who return a little extra magic for coming back to sail. 

    It can take a few weeks to a month or so to see your Castaway Club number on the Disney Cruise Line website. If it's been at least this long, you can reach out to Disney Cruise Line either by email or by telephone to have a Cast Member help you get situated. 

    In the meantime, if you know your Castaway Club number and you want to book a new cruise, you can do it online and add your Castaway Club status later, or you can call and speak with a Disney Cruise Line specialist. They will take your Castaway Club number and make sure it's been added to your sailing.

    Good luck, Christina!
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Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

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