Pluto with children on Main Street
  • On Aug 27, 2022
    Derek from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is capture my moment for sure reserved for me I don’t not see it on my bank account and didn’t receive a email

    Hi there, Derek! Thanks for sending in your question to planDisney. It may be your first, but hopefully not your last!

    I've always been a fan of Disney's PhotoPass Service, so when Walt Disney World Resort introduced the Capture Your Moment photo session, I was eager to try it! Essentially, it is a 20-minute private session with two PhotoPass photographers. We received the utmost personalized service, which put me at ease, and the resulting photos are the best we've ever had taken at a Disney Park!

    These sessions, which are booked online as part of the Enchanting Extras Collection, are very popular and fill up quickly. In my experience, I did not receive an email immediately after making the reservation, nor did it appear in my My Disney Experience account. However, a week before the photo shoot, I did receive a confirmation email detailing when and where to meet, props, attire, and cancellation procedures (must be at least 24 hours in advance). My credit card was not charged until I checked in that day.

    If you have any other questions for the PhotoPass Team, call them at (407) 939-7758. Also, be sure to have valid admission and park reservations for the day of your photo session. You will also want to purchase Memory Maker so you can download your photos.

    Derek, I hope your day is picture-perfect! If you have any more questions, you know where to find us!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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