Cinderella Castle 50th Day
  • On Jan 15, 2022
    Marissa from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can’t get my tickets to link to my Disney experience and make my theme park reservation, when I try to assign tickets to the people in my party and hit next the page just stays blue, I’ve tried on safari, google chrome, nothing is working.

    Welcome to planDisney, Marissa!

    I'm sorry to hear you are having trouble linking your tickets to your My Disney Experience account.  Technology is wonderful when it works, but so frustrating when it doesn't!  With your visit coming up in just a few days, let's see if I can help you troubleshoot so you'll be all squared away and ready to enjoy your Walt Disney World Resort vacation.

    I've had my fair share of website woes, and I have a few suggestions that might help.  First, under "My Plans" select "Tickets & Memory Maker" to check to be sure that the tickets are not already linked.  If not, here are some things that have done the trick in the past for me:

    • sign out of My Disney Experience and sign back in
    • close the browser window and then relaunch the Walt Disney World website
    • try using an incognito browser window
    • restart the computer

    Another option would be to try to link your tickets using the My Disney Experience app on your mobile device.  From the home screen, select the menu in the lower right corner (three horizontal lines) and then "Tickets and Passes".  Select the blue circle with the plus sign at the top to add tickets.  I like this option because tickets can be linked by scanning them with a phone camera rather than typing in ID numbers.

    Marissa, if you are still having trouble linking your tickets, give the helpful My Disney Experience tech team a call at (407) 939-4357.

    Please stop by planDisney again with any additional questions you may have.  Enjoy your visit!

    Anne Marie

thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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