• On Nov 29, 2016
    Jennifer from KS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't seem to locate where I can make payments to my existing reservations. I've looked in My Disney Experience under Reservations, but I don't see anything about balance left on my package.

    Hi, Jennifer! Welcome to the Disney Parks Moms Panel and thanks for stopping by with your question. Previously, Guests who have booked a Magic Your Way Vacation Package directly with Walt Disney World Resort were able to sign-on to their My Disney Experience account and make payments up until their balance due date. It has definitely been noticed this past week or so that the payment area has disappeared.

    I called the Disney Reservation Center this past weekend and spoke with a wonderful Cast Member about the whereabouts of this payment area. She informed me that there is a known issue with the payment link and it is being addressed. If you do need to make a payment, please call the Disney Resort Hotel Reservations number and a Cast Member will be more than happy to assist you.

    I am happy to report to you that everything else seems to be in working order on the website. Have you taken a look at Memory Maker yet? This product is a wonderful addition to your upcoming vacation, giving you the ability to download all of your Disney PhotoPass pictures. With hundreds of Disney PhotoPass photographers stationed all over the Resort, you are sure to have many pictures you would like to keep so you can always remember discovering that the magic is endless! 

    I hope you have a magical day, Jennifer. Please let us know if you have any other questions as you continue to plan your vacation!

    Brandy B.
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.