• On Feb 9, 2021
    Gladys from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't get my park reservations to go through. What am I doing wrong?

    Hello, Gladys, and welcome to planDisney! Thanks for stopping by the Panel with your question.

    I'm sorry you are having some trouble making a theme park reservation for your upcoming visit to Walt Disney World Resort. Please look over the directions below for a quick guide on making a park reservation through the Disney Park Pass system.

    To make your park reservations, make sure you have a valid theme park admission, then follow these steps:

    1. Sign in to your Disney account on the My Disney Experience app.
    2. Select all members of your party from your family and friends list. Currently, all Guests ages 3 and older must have a park reservation to enter the parks. 
    3. Select the date you wish to visit.
    4. Select the park you want to visit.
    5. Select the time you will arrive.
    6. Review your reservation details and confirm.
    Your park reservations can be found in the My Plans section of My Disney Experience. To modify a park reservation, visit My Plans to cancel any existing reservations and book a new reservation.

    Disney also has a "Know Before You Go" video online that shows Guests exactly how to make a park reservation. If you would like to speak with a Cast Member, you can call (407) 566-4985, and they will be happy to assist you further.

    I hope you have a great time at Walt Disney World next month! Please let us know if we can help you with another question before your magical Disney vacation. 

    Have a magical day!
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Meet the Panelist: Bob, North Carolina

Hey there, hi there, ho there! You're as welcome as can be! I'm Bob and I'm a husband and father of four who loves the magic of Disney. Like Mickey Mouse, I consider myself to be a friend to everyone. My family enjoys visiting Walt Disney World Resort or one of Disney's Beach Resorts annually. Helping others experience the magic of Disney is something I thoroughly enjoy. Learn More About Bob

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