Photo of the exterios of the France Pavillion in Epcot
  • On Dec 26, 2021
    Martín from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi ! I can’t link my ticket reservation code from the app (it says can’t link Will call tickets) nor the web page (it says that they can’t process this request at this moment). Please help, I’m arriving soon with my family. Thanks!

    Hiya Martin!

    I’m delighted you stopped by planDisney with your question for us. You’re going to love visiting The Most Magical Place on Earth! I hope you’re ready for all the scrumptious snacks, especially the ones that are shaped like Mickey!

    I’m sorry you’re unable to link your theme park tickets to your My Disney Experience account. If you’d like to try linking them through the My Disney Experience Mobile app, please follow the following steps:

    -Please open up My Disney Experience Mobile app
    -Tap on the three horizontal lines located on the bottom right corner
    -Select “Tickets and Passes”
    -First, check to see if your tickets have already been added. If they have not, please select “+” and then “Link Tickets and Passes” located on the top right corner.
    -You can enter the ID code on the ticket or even scan the barcode sent through your phone’s camera. 

    If this doesn’t work, I recommend calling and speaking to a Cast Member at the Internet Help Desk Team so they can look into the issue for you. They can be reached at (407) 939-4357 from 7:00 AM until 11:00 PM, Eastern Time, seven days a week. 

    We can’t wait to welcome you to the magic, Martin! Have an enchanting visit!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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