Cinderella Castle Detail
  • On Jul 13, 2021
    Sherry from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t find my reservation number and I never got a email…. What do I fo

    Hi Sherry!

    I am so glad you came to ask us a question here at planDisney! 

    \It’s super frustrating when you have gone through all of the motions and booked your vacation, only to not be able to find the trail back to the reservation! 

    Since you didn’t receive an e-mail either, you will need to contact the Walt Disney Resort by phone. A list of phone numbers can be found here. While you have them on the phone, and once the awesome Cast Members have found your reservation, be sure to verify that the e-mail on your account is correct. (I have definitely typed mine in wrong on more than one occasion).

    Once you have the reservation confirmation number, you can link it into your MyDisneyExperience. It’s super simple, just login (or create an account if you didn’t have one), then scroll down to the 5 blue bubbles and hover over the one that says “resort hotel.” Click on the blue box that pops up that says “link a reservation.” Then, the rest is easy! 

    After that, you’ll want to make your theme park reservations. You can do this back on the original screen and hover over the blue circle that says “park reservations.” You will select the people going to the park, the date, and the park. You will want to do this for each day of your reservation. 

    I hope this helps you to continue planning your magical vacation to the Walt Disney World Resort! 

    Happy Planning,
    Tracy
thumbnail image for Tracy

Meet the Panelist: Tracy, Illinois

GAWRSH! Hiya pals! I am a Goofy-loving mom of 2, who is married to my real-life Prince Charming. My family supports my passion for all things Disney. Walt Disney World was my very first vacation, when I was just 3 months old, and I recently completed my 73rd trip to a Disney location! I have been fortune enough to parasail high above the Disney Fantasy, attend opening day of Batuu, snorkel in the lagoon at Disney's Aulani, and SO MUCH MORE! I can't wait to help you plan your Disney vacation! 

Learn More About Tracy

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