Cinderella Castle 50th Night
  • On Dec 16, 2021
    Steffany from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't add one person in my party to my reservation. I have tickets for 8 and I can only add 7 people. My husband Todd tells me Invalid Admission.

    Hi there, Steffany!

    Gosh, that sounds like such a frustrating situation. While I wish I could turn into a genie and grant your wish to have this issue fixed in a "poof," I can give you some advice. After all, you have never had a friend like the planDisney Panel!

    Steffany, the first thing that you will want to do is to make sure that your husband's tickets are assigned to him in your My Disney Experience Account. You can do this by logging in to your account, going to "My Plans" and then "Tickets & Memory Maker." His tickets will need to be assigned to him before he can make a Disney Park Pass system reservation. 

    Steffany, while you are checking your husband's ticket, make sure that he has the correct ticket linked to him, and that he does not have any current Disney Park Pass system reservations that are getting caught up in the system. You can check for any exiting reservations under "My Plans." 

    Once everything related to tickets has been verified, try making the reservations on a different device. For example, try making the reservation on your phone through your My Disney Experience Mobile App as opposed to your desktop, or vice versa. 

    The last thing that I want you to do is to make your husband's Disney Park Pass system reservation separately from the rest of your family. Do not worry, you will still be linked through your Family & Friend's List, but he may have a little success this way. You see, when you are trying to book reservations for people with different types of tickets, sometimes the system will not let them proceed with their reservation. 

    If all else fails, the Website Support Cast Members should be able to use their phenomenal cosmic powers to fix this issue for you. They can be reached at (407) 939-4357. Note that wait times can be a little long, so I recommend that you call right as the phone lines open at 7:00 Eastern time. 

    I hope that your tickets escape from the Cave of Wonders, Steffany. 

    Since so many attractions have recently had their grand openings, I know that your vacation to Walt Disney World Resort will feel like experiencing a "Whole New World."

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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