Couple enjoying pretzel at Disney's Animal Kingdom Theme Park; AA; mickey ears
  • On Dec 7, 2023
    Heather from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot link my Disney + and My Disney Experience. I know they need to be the same emails but when I try to change my email to match it says that email is already in use. I called Disney + Customer Service and they were no help unfortunately:

    Hi there, Heather!

    I'm so excited to hear that you're making plans to visit Walt Disney World Resort in January! I can't think of a better way to ring in the new year than with a trip to The Most Magical Place on Earth. As you continue planning, I imagine you're looking at the special offers that are available to you and I understand wanting to link your Disney+ email address to your account. Heather, I'd love to help point you in the right direction!

    First, log into the Walt Disney World Resort website, hover your mouse over the My Disney Experience tab, and click "Profile" (next to the character icon and your name). Click "Account Settings," then "Email." Here, you can take the next steps to update your email address. Additionally, it's possible that the email address is tied to another My Disney Experience account. For example, my husband's email address is linked to our Disney+ account as well as his My Disney Experience account. When it comes to any Disney+ subscriber special offers, he's the lucky one who gets to make the magical reservations! If you've tried the above steps and are still having difficulty, my best piece of advice would be to call a friendly Cast Member in My Disney Experience. They'll be happy to take a peek at your account and help with any next steps that are available to you! 

    Heather, I'm wishing upon a star that your upcoming trip is an extra special one. If you have any other questions, please write to us again – we're always happy to help!

    You've got a friend in me,
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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