Cinderella Castle 50th Night
  • On Jul 28, 2022
    Cheryl from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot find my plans on line

    Hi Cheryl!  Thank you for bringing your important question to us here at planDisney.  You'll be arriving for your Walt Disney World Resort vacation soon, and I understand that you would like to make sure all your plans are in order.

    You should be able to view any Disney Resorts Collection hotel, dining, or Disney Park Pass reservations you have made in your My Disney Experience account.  Sign in to the My Disney Experience website, and use the drop-down menu in the upper right corner (just under the search box) to go to "My Plans", and scroll down to see your Daily Itinerary.  If any reservations seem to be missing and you have the confirmation numbers, you can enter the reservation numbers to link them to your account.  If plans were made on your behalf by another Guest you'll be traveling with, be sure you have connected your My Disney Experience accounts through Family & Friends and opted to "Share Plans" with members of your travel party.  Select "Update" next to the Guest's name if you need to change your sharing settings.  If you prefer to view your plans using the My Disney Experience mobile app, use the menu button in the lower right corner of the home screen to select "Future Plans".

    If you have already tried these suggestions and are still having difficulty viewing your plans, try signing out of your account, closing the app or browser window, relaunching it, and signing in again.  If that doesn't help, it is time to give the My Disney Experience tech team a call at (407) 939-4357 for assistance.  You'll be able to provide a helpful Cast Member with the email associated with your account so they can take a look.

    Cheryl, if there is anything else we can help you with, please feel free to visit us at planDisney again anytime.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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