Avengers Campus featuring Spiderman
  • On Jun 18, 2024
    Gina from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot connect my husband's MagicBand plus to his Samsung Galaxy S10 phone but am able to connect it to my Samsung Galaxy S22. Why won't it connect to his phone/account?

    Hi Gina!

    I hate it when technology is less than magical. I'll do my best to help you get the pixie dust flowing again!

    I actually had a similar problem with my Disney MagicBand+ recently. You can check out the troubleshooting tips on the website, but I would recommend using the Disneyland Mobile App to chat with a Cast Member. I discovered that a band is only able to be linked to one MyDisney account at a time, so if the band is linked to your account then your husband's device will tell you that the band has already been linked or claimed. To move the band to his account you'll need to use the chat feature in the app for a little extra help. 

    You can find the chat by opening the app and tapping the "☰" icon to open the main menu. Scroll down to the "Help & Feedback" section and tap "Chat with Us" to get started. After you send your first message the app will ask if you're currently at the resort and if you need technical support. Say yes to the tech support question so your chat is directed to the pros who help guests with MagicBand+ issues!

    It's possible to manage multiple bands through your own account if you want to do that instead. This is what I do for my kids and it works really well! There's a helpful video on this page to guide you through that process. I've also asked for help at Guest Relations locations in the parks, so if you're still having trouble when you arrive that's a good option, too.

    I really enjoy using my band in the parks, especially where there's a fun interaction that I didn't expect. I've noticed my band acts like a "spider-sense" when we're about to board WEB SLINGERS: A Spider-Man Adventure and I felt like part of the show during Fantasmic! 

    Hopefully these tips help you get your tech issues untangled, Gina. Have a wonderful visit to the Disneyland Resort!

    Keep moving forward!

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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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