Hi Gina!
I hate it when technology is less than magical. I'll do my best to help you get the pixie dust flowing again!
I actually had a similar problem with my
Disney MagicBand+ recently. You can check out the
troubleshooting tips on the website, but I would recommend using the
Disneyland Mobile App to chat with a Cast Member. I discovered that a band is only able to be linked to one MyDisney account at a time, so if the band is linked to your account then your husband's device will tell you that the band has already been linked or claimed. To move the band to his account you'll need to use the chat feature in the app for a little extra help.
You can find the chat by opening the app and tapping the "☰" icon to open the main menu. Scroll down to the "Help & Feedback" section and tap "Chat with Us" to get started. After you send your first message the app will ask if you're currently at the resort and if you need technical support. Say yes to the tech support question so your chat is directed to the pros who help guests with MagicBand+ issues!
It's possible to manage multiple bands through your own account if you want to do that instead. This is what I do for my kids and it works really well!
There's a helpful video on this page to guide you through that process. I've also asked for help at
Guest Relations locations in the parks, so if you're still having trouble when you arrive that's a good option, too.
I really enjoy using my band in the parks, especially where there's a fun interaction that I didn't expect. I've noticed my band acts like a "spider-sense" when we're about to board
WEB SLINGERS: A Spider-Man Adventure and I felt like part of the show during
Fantasmic! Hopefully these tips help you get your tech issues untangled, Gina. Have a wonderful visit to the Disneyland Resort!
Keep moving forward!
Amanda